TERMS OF SERVICE
Booking the trip with us is simple, you are required to fill up the booking form and submit it. We shall then get in touch with you right there and then. You can also contact us on our Email address or telephone numbers provided there, for an inquiry and Quotation of your chosen trip program.
TRIP/ TOUR PAYMENT TERMS & CONDITIONS
Vivid Safaris Ltd has set its terms and conditions concerning tour payment for the protection of its guest as well as the betterment of its services delivery. The company requires the clients to make payment of at least 45% of the total safari /tour cost as first payment if that client not ready to pay fully during the time of booking the trip, as the company will need to make some reservations and advance booking for accommodations and special activities such as Gorilla permit, and Chimpanzee permits which determines trip program and Gorilla tracking location especially in Bwindi impenetrable national park that has many different Gorilla tracking sites. The remaining 55% of the payment should be paid before the safari/ tour begins.
BANK TRANSFERS AND CASH PAYMENT:
The company allows payment in USD ($) United States of America Dollars on bank transfers. Then the remaining balance to be paid either in (Ugx) Ugandan shillings or (USD) American Dollars before the trip begins by either cash or bank.
TOUR CANCELLATION POLICY
The company is not liable to any refund if the tour participant doesn’t show up on a tour or either refuses intentionally to do an activity indicated on his or her tour packages as agreed with the company. The company is also not liable to refund any unused Gorilla permit once its booked, as a rule to the authorized companies in charge of issuing Gorilla permits say. For clients who may choose to counsel the trip for some reason, cancellation of a trip two months prior the starting date, the company deducts 15% and refunds 85% of the amount of money paid, and one month cancellation 20% will be deducted 80% refunded .one week to less than a week no refund. On our trip the head of the file will be contacted in case of any quarry and will act immediately for the smooth running of the trip. The company reserves the right to terminate the trip if the participant, possess to be threat to the government policies as well as conservation organization policies.